Terms & Conditions

1 Introduction

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and QQEmas ("Company", "Platform", "we", "us", "our"), governing your access to and use of the QEmas online gaming platform accessible atqqemas.lat (the "Website"), including all associated subdomains, mobile interfaces, and APIs.

By creating an account, accessing the Website, or placing any wager on the QEmas platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must immediately cease using the Website and close your account.

These Terms should be read in conjunction with ourPrivacy Policy and our Responsible Gambling Policy, both of which form part of this Agreement by reference.

2 Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Account" means the registered player account created on the QEmas Website, through which the Player accesses all platform services.
• "Balance" means the total of real-money funds held in a Player's Account, excluding any bonus funds subject to wagering requirements.
• "Bonus Funds" means any promotional credits, match bonuses, freets, or other incentive-based credits awarded to a Player's Account under a specific promotion.
• "Deposit" means any transfer of real money into a Player's Account via an approved payment method.
• "KYC" means Know Your Customer — the identity and address verification process required under applicable regulations before certain account functions are enabled.
• "MYR" / "RM" means Malaysian Ringgit, the official currency of Malaysia and the sole transaction currency on the QQEmas platform.
• "Platform" means the QQEmas Website, mobile interface, and all associated gaming and betting services.
• "Prohibited Player" means any person who is under21 years of age, located in a restricted jurisdiction, or otherwise ineligible to register under these Terms.
• "Wagering Requirement" means the number of times a Player must wager Bonus Funds before those funds (or winings derived therefrom) become eligible for withdrawal.
• "Withdrawal" means the transfer of funds from a Player's Account Balance to the Player's verified payment account.

3 Account Eligibility

3.1 Minimum Age Requirement

Registration on QEmas is strictly limited to individuals who are at least 21 years of age at the time of registration. By creating an account, you represent and warrant that you meet this minimum age requirement. QEmas reserves the right to request proof of age at any time and to suspend or close any account where the minimum age requirement cannot be confirmed.

3.2 Geographic Eligibility

The QEmas platform is directed primarily at players in Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and surrounding regions. It is the Player's sole responsibility to verify whether accessing and using the QEmas platform is lawful in their jurisdiction. QQEmas does not provide legal advice and makes no representation as to the lawfulness of its services in any particular jurisdiction.

3.3 General Eligibility Conditions

In addition to the age requirement, Players must satisfy all of the following conditions at the time of registration and throughout their use of the Platform:

• You are acting on your own behalf and not as an agent or nominee for any third party.
• You are not a current or former employee, officer, director, consultant, or agent of QEmas or any of its affiliated entities, nor an immediate family member of such a person.
• You have not been self-excluded from gambling services, and you are not subject to any court order or legal restriction prohibiting your participation in gambling activities.
• You understand that gambling involves a risk of financial loss, and you accept that risk voluntarily.
• You are not depositing funds derived from illegal activity.

4 Account Registration & Security

4.1 Single Account Policy

Each individual may maintain only one active Account on the QQEmas platform. The creation of multiple accounts by the same individual — whether using different email addresses, payment methods, devices, or IP addresses — is strictly prohibited. Where duplicate accounts are detected, QEmas reserves the right to close all associated accounts, forfeit any bonus balances, and withold any winings derived from Bonus Funds pending investigation.

4.2 Accuracy of Information

Players must provide accurate, complete, and truthful information during the registration process and must promptly update their account details if any information changes. QQEmas shall not be liable for any delays, withheld withdrawals, or account restrictions arising from inaccurate or incomplete account information provided by the Player.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any two-factor authentication codes. You must not share your credentials with any third party. QQEmas will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to maintain appropriate credential security. You must notify QEmas support immediately if you suspect any unauthorised access to your account.

4.4 Account Inactivity

An account is considered inactive if no login activity is recorded for a continuous period of twelve (12) months. QEmas reserves the right to apply an inactivity administration fee of up to RM10 per month on inactive accounts with a positive real-money Balance, following thirty (30) days' notice to the Player's registered email address. Inactive accounts with a zero Balance may be closed without further notice.

5 KYC Verification

5.1 Verification Requirements

QEmas operates a mandatory Know Your Customer (KYC) verification programme in accordance with applicable international standards for anti-money laundering (AML) and counter-terrorism financing (CTF). Players are required to complete KYC verification before withdrawals aboveRM500 are processed, or at any point where QEmas dems verification necessary.

5.2 Required Documents

To complete KYC verification, Players will typically be required to provide:

• A valid government-issued photo identification document — Malaysian MyKad (NRIC), Driver's Licence, or valid Passport;
• Proof of residential address — utility bill (Tenaga Nasional, Syabas, or equivalent), or a bank statement from Malaysian financial institution such as Maybank, CIMB, or Public Bank, dated within the last three (3) months;
• A selfie photograph of the Player holding their identification document.

5.3 Verification Timeframe

QEmas aims to process KYC submissions within twenty-four (24) to forty-eight (48) hours of receipt of complete documentation. QEmas reserves the right to request additional documentation where the initial submission is insufficient for verification purposes. Withdrawal requests will be placed on hold pending satisfactory completion of KYC review.

6 Deposits & Withdrawals

6.1 Approved Payment Methods

QQEmas supports a range of Malaysian payment methods for deposits and withdrawals, including but not limited to: Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect. Additionally, cryptocurrency deposits are supported via Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Litecoin (LTC).

6.2 Minimum and Maximum Transactions

The minimum deposit amount is RM30. The minimum withdrawal amount is RM50. Maximum transaction limits vary by payment method. Players who have completed full KYC verification may be eligible for higher withdrawal limits, subject to QEmas's discretion and risk assessment.

6.3 Withdrawal Processing

Withdrawal requests are processed by QQEmas on a best-efforts basis, with most e-wallet and DuitNow withdrawals completed within five (5) to fifteen (15) minutes of approval. QQEmas reserves the right to impose additional processing time where security checks, KYC reviews, or transaction investigations are required. Withdrawals will only be processed to payment accounts that belong to and have been verified in the Player's name. QQEmas does not process withdrawals to third-party accounts under any circumstances.

6.4 Chargebacks

Players must not initiate chargebacks or payment reversals with their payment provider or financial institution in respect of any deposit made to QEmas. Any Player who initiates an unjustified chargeback may have their account suspended, balance frozen, and may be pursued for recovery of funds. Legitimate disputes regarding transactions should be directed to QEmas customer support in the first instance.

7 Bonuses & Promotions

7.1 General Bonus Terms

All bonuses and promotions offered by QQEmas are subject to specific terms and conditions published on the relevant promotion page, which shall be read in conjunction with these General Terms. In the event of any conflict between promotion-specific terms and these General Terms, the promotion-specific terms shall prevail with respect to that particular promotion.

7.2 Wagering Requirements

Bonus Funds credited to a Player's Account must be wagered a specified number of times before they, or any winnings derived from them, are eligible for withdrawal. Wagering requirements are clearly stated on each promotion and range from 10x to 35x the bonus amount depending on the offer type. QQEmas reserves the right to void bonuses and related winnings where it determines that wagering requirements have been met through arbitrage, low-risk betting, or other strategies designed to circumvent the spirit of the bonus conditions.

7.3 One Bonus Per Player

Unless otherwise stated, each Player is entitled to claim each specific promotion once only. Bonuses are non-transferable and have no cash value unless explicitly converted to real money after satisfying all applicable wagering requirements. Players who exploit bonus structures, create multiple accounts to claim bonuses, or engage in collusive bonus abuse will have their accounts closed and all associated balances forfeited.

7.4 Bonus Expiry

Bonus Funds and any associated free bets expire within the timeframe specified on the relevant promotion — typically between fourteen (14) and thirty (30) days from the date of credit. Expired Bonus Funds are automatically removed from the Player's account without compensation.

8 Gaming Rules & Fair Play

All casino games available on the QQEmas platform are provided by licensed international game studios and certified by independent testing laboratories for random, fair outcomes. QQEmas does not manipulate game outcomes and operates strictly within the parameters set by each game's certified RNG (Random Number Generator).

In the event of a technical malfunction, software error, or communication failure during game play, QQEmas reserves the right to void affected round or transaction and restore the Player's balance to its pre-round state. QEmas shall have no further liability to the Player in respect of such malfunctions. Game outcome records held by QQEmas's servers shall be the definitive record in the event of any dispute.

9 Sports Betting Rules

9.1 Market Coverage

QQEmas's sports betting product covers a wide range of markets including Liga Super Malaysia, English Premier League, La Liga, UEFA Champions League, UFC and MA, basketball (NBA, FIBA), esports, tennis, and other international sporting events. Market availability and odds are subject to change without notice and are correct at time of acceptance only.

9.2 Bet Acceptance

All bets placed on QQEmas are subject to acceptance by the Platform. QEmas reserves the right to refuse, limit, or void any bet at its discretion, including but not limited to bets placed after an event has commenced (unless the market is designated as an in-play market), bets placed on incorrect odds resulting from manifest error, and bets that QEmas reasonably suspects are placed with knowledge of fixed or corrupt outcomes.

9.3 Ante-Post and Void Rules

In circumstances where an event is abandoned, postponed, or voided after bet acceptance, QQEmas will apply standard void rules — bets will be settled as void and stakes returned to the Player's Account unless an alternative settlement rule is specified for that market at the time of bet placement.

9.4 Mix Parlay

Mix Parlay bets combine multiple selections into a single wager with multiplied returns. All selections within a parlay must be correct for the bet to win. If one or more selections are voided (e.g., due to event cancellation), the parlay will be recalculated excluding the void selection. QQEmas's parlay rules are published in the sports betting help section accessible from within the platform.

10 Prohibited Conduct

The following conduct is strictly prohibited on the QQEmas platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and referal to relevant authorities where applicable:

• Accessing the Platform as a Prohibited Player (under 21 years of age or in a restricted jurisdiction);
• Creating or operating multiple accounts, whether individually or in coordination with others;
• Using automated software, bots, scrapers, or other mechanical means to interact with the Platform;
• Engaging in any form of collusion, chip-dumping, or coordinated play at table games or poker;
• Exploiting software bugs, glitches, or errors — any such exploit must be reported to QQEmas support immediately;
• Placing bets on the basis of insider information regarding match-fixing, corrupt officiating, or any other non-public information that would give an unfair advantage;
• Engaging in money laundering or any transaction that QEmas reasonably suspects involves the proceeds of illegal activity;
• Providing false, misleading, or inaccurate information during registration or at any subsequent point;
• Abusing customer support staff or engaging in threatening, harassing, or discriminatory behaviour.

11 Account Suspension & Closure

QEmas reserves the right to suspend, restrict, or close any Player's Account at any time and for any reason, including but not limited to: suspected breach of these Terms; failure to complete KYC verification within a reasonable timeframe; suspected fraudulent activity; or receipt of a self-exclusion request from the Player. Upon account closure, any verified real-money Balance (net of outstanding bonus liabilities) will be returned to the Player's registered payment method within fourteen (14) business days, subject to completion of any required security or KYC checks.

Players who wish to close their own accounts may do so at any time by contacting QQEmas customer support. Closure requests submitted as part of a responsible gambling concern will be actioned immediately as self-exclusion requests, with a minimum cooling-off period of six (6) months.

12 Intellectual Property

All content on the QQEmas Website, including but not limited to logos, trademarks, brand names, text, graphics, software, data, game content, and user interface designs, is the exclusive property of QQEmas or its licensed content providers and is protected by applicable intellectual property laws. Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only. Any reproduction, distribution, modification, or commercial exploitation of QEmas content without express written consent is strictly prohibited.

13 Limitation of Liability

To the fullest extent permitted by applicable law, QQEmas, its directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or in connection with your use of, or inability to use, the Platform — including but not limited to losses resulting from technical failures, game malfunctions, communication errors, unauthorised account access, or changes to Platform content or availability.

QEmas's total aggregate liability to any Player in respect of any single claim or series of related claims shall not exceed the value of the Player's Account Balance at the time the claim arises. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

14 Responsible Gambling

QQEmas is committed to promoting responsible gambling and takes its obligations in this regard seriously. The Platform provides a range of tools designed to help Players maintain control of their gambling activity, including deposit limits, loss limits, session time limits, and self-exclusion. These tools are accessible via Account Settings at any time and are actioned promptly upon request.

Players who believe they may have a problem with gambling are strongly encouraged to make use of these tools and seek support from independent counseling services. QQEmas strictly enforces its 21+ minimum age policy and will close accounts where underage access is suspected without delay.

For further information on QEmas's responsible gambling commitments and available support resources, please visit our dedicated Responsible Gambling page.

15 Privacy & Data

QQEmas collects, processes, and stores Player personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at qqemas.lat/privacy-policy. By registering an Account, you consent to the collection and processing of your personal data for the purposes described therein, including identity verification, fraud prevention, regulatory compliance, and service improvement.

QEmas employs industry-standard encryption and security protocols to protect Player data. Personal data will not be sold to or shared with unafiliated third parties for commercial marketing purposes without the Player's express consent, except where required by applicable law or regulatory authority.

16 Governing Law & Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with applicable international online gaming regulations. In the event of any dispute between QQEmas and a Player, the parties agree to attempt resolution in good faith through QEmas's internal dispute resolution process in the first instance.

Players may submit a formal complaint to QQEmas by contacting customer support with a written description of the dispute, supporting evidence, and the resolution sought. QQEmas will acknowledge receipt within five (5) business days and aim to issue a final decision within twenty-eight (28) business days. Where a satisfactory resolution cannot be reached internally, Players may refer the matter to any applicable independent dispute resolution body.

17 Amendments to These Terms

QEmas reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — for example, changes to payment processing policies, bonus structures, or account eligibility criteria — QEmas will provide at least seven (7) days' notice to Players via their registered email address or a prominent notice on the Platform prior to the changes taking effect.

Non-material amendments (such as corrections of typographical errors, clarifications of existing provisions, or updates to payment method lists) may be made without prior notice. The current version of these Terms is always accessible at qqemas.lat/terms-conditions and displays the date of last revision at the top of the document. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Terms.

18 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the QEmas Platform, please contact our customer support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available24 hours a day, 7 days a week, including Malaysian public holidays
• Response Time: Email queries are typically responded to within 24 hours; live chat responses within 90 seconds

For responsible gambling concerns or self-exclusion requests, please contact support directly and mark your message as urgent — such requests are actioned immediately and outside the standard queue. For the fastest response, use the live chat function accessible from any page on the QEmas Platform.